RETURNS & EXCHANGES
ONLINE PURCHASES
If you have a change of mind about a full priced online purchase you can accept a refund or exchange providing the merchandise is in its original condition with tags, unworn, unwashed, has had no alterations or personalisation.
Refunds or exchanges can only be made within 30 days of purchase. A copy of the original invoice is required for exchanges.
If you require an exchange for alternate style, size or colour this is subject to availability, should the new item have a price difference you will need to pay the difference or receive a partial refund.
If you request a refund, the purchase price, excluding delivery fees will be refunded using the original payment method.
RETURN TO ONLINE STORE
A copy of the original invoice and a completed returns form is required for returns or exchanges to the online store. Please ensure all items are sent via registered post and keep a copy of your tracking number, Wolf Kanat is not liable for return parcels that do not arrive.
Returns to Wolf Kanat Online store are to be sent to:
Wolf Kanat Online:
The Ugly Grey Building, Level 4, 6 Albert Street, Preston VIC Australia.
Afterpay orders purchased instore are to be returned or exchanged in store only.
FAULTY PRODUCTS
Goods are classified as faulty if they are received damaged in any way, or where a manufacturing fault occurs within a reasonable time period from the date of purchase. Please note that items that are damaged as a result of normal wear and tear are not considered to be faulty. Providing the original invoice where possible can assist in the process.
Should you believe a product is faulty, return to the location of purchase and the WOLF KANAT team will assist you with assessing the product fault. If the item is deemed faulty you will either be issued a refund for the price of the faulty product or, if you wish, provide a replacement.
RETURN EXCEPTIONS
Wolf Kanat do not offer refunds on the follow items, unless faulty or otherwise required.
• Wolf Kanat Gift Cards & Online Gift Vouchers
• Made to measure, altered or personalised garments
• Items purchased from our sale events
CONTACT US
If you have any questions, please get in touch with our customer service team at:
Monday to Friday 9.00AM – 5.30PM (AEST)